Frequently Asked Questions
Everything you need to know about your KratomHeads order.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How can I track my package?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website where you can monitor your delivery's progress.
What is your return policy for apparel?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply contact our support team to initiate a return or exchange.
Which payment methods do you accept?
KratomHeads accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your clothing materials sustainably sourced?
Yes, we prioritize quality and ethics. Our apparel is crafted using premium, eco-friendly fabrics and manufactured in facilities that adhere to fair labor standards.
Can I change or cancel my order after it has been placed?
We aim to process orders quickly, but if you need to make a change, please contact us within 2 hours of placing your order and we will do our best to accommodate you.